FAQs
Yes, we’re always happy to hear from our customers, so please feel free to order by telephone.
All parcels are dispatched via a tracked service.
Our products comply with relevant industry standards to ensure the highest quality supplies.
You can use most standard credit and debit cards, except American Express. Alternatively, we can send you a link to complete with your card details, particularly if you order by telephone.
We aim to dispatch all orders on the day of receipt on a next-day service. We cannot guarantee this as we are using a third-party service for this.
We do ship internationally as far afield as Australia.
Yes, you can, but you will need to call us with your order as the website automatically charges carriage.
We do offer a warranty with our heated products.
You may amend the order, but you will need to advise us as soon as possible before the goods are dispatched.
You can phone us as soon as possible, quoting the order details if the order has not been dispatched.
Yes, but you will need to call us as soon as possible before the goods are dispatched.
We use Parcelforce, DPD, and ASP.
Yes, we do manufacture our heated products here in the UK.
Most items can be returned and refunded if the goods are returned within their original packaging, with instructions, and not damaged.
Please call us prior to returning the goods and then send the product(s) back using a tracked service along with the original paperwork.
UK PET PRODUCTS & ANIMAL SUPPLIES
